Prestige Home Windows & Doors Ltd – Privacy Policy

Prestige Home Windows & Doors | prestigehwd.co.uk

Last Updated: 19 October 2026

1. Who we are

This website is operated by Prestige Home Windows and Doors Ltd (company number 16968077), registered at 10 Collins Walk, Newport Pagnell, England, MK16 8QE. For privacy enquiries, email info@prestigehwd.co.uk.

2. Information we collect

When you contact us or request a quotation, we collect the details you provide, such as your name, contact details, address or postcode, and information about your project. If you become a customer, we also process quotation, installation, payment and warranty records. We may receive enquiry information through advertising platforms when you submit a lead form.

Our website also processes technical information, including IP addresses and information collected through Google Analytics and Meta Pixel where enabled. Please see our Cookie Policy.

3. Why we use your information

We use personal information to respond to enquiries and prepare quotations (steps before entering a contract); provide agreed products and installation services (performance of a contract); maintain legally required business and accounting records (legal obligation); and handle customer service, security and disputes (our legitimate interests in operating and protecting the business).

We use contact details for promotional emails or texts only where we have an appropriate consent or other lawful basis and comply with applicable direct-marketing rules.

4. Who we share information with

We share information where necessary with service providers supporting website hosting, enquiry handling, email, installation, payments, accounting and warranties, and with professional advisers or authorities where required. Website contact-form submissions are stored by a cloud service provider and forwarded to us by email.

5. How long we keep information

We keep enquiry information for as long as reasonably necessary to respond to and follow up quotations. We keep customer and financial records for the periods needed to fulfil contracts, warranties, legal obligations and resolve claims. We delete or anonymise information when it is no longer needed for these purposes.

6. Your rights

Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict or object to its use, or request data portability. You can withdraw consent where processing relies on it. You have the right to object to direct marketing at any time. Contact info@prestigehwd.co.uk to exercise your rights.

You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Updates

We may update this notice if our data practices change. The latest version will be available on our website.